Terms of service

Welcome to Shoppica. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable Indian law.
  • You will provide accurate, complete, and current information when placing an order or creating an account.

2. Account Terms

If you create an account with Shoppica you agree to:

  • Provide accurate and up-to-date information.
  • Keep your login credentials confidential.
  • Be responsible for all activities conducted through your account.
  • Notify us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Products and Services

We strive to display our products as accurately as possible. However:

  • Product images are for illustrative purposes only.
  • Colors may vary depending on your device's display settings.
  • Product packaging or appearance may differ slightly from the images shown.
  • Availability of products is subject to stock.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Pricing and Payment

  • All prices are displayed in Indian Rupees (INR) unless otherwise stated.
  • Prices include applicable taxes only where indicated at checkout.
  • Shipping charges, if applicable, will be displayed before order confirmation.
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be successfully completed before an order is processed.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (if available)

Payments are processed through secure third-party payment gateways.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or misuse.
  • Cancel orders due to pricing errors or inventory issues.
  • Limit quantities purchased by an individual or household.

If payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

  • Orders are generally processed within [BUSINESS DAYS].
  • Delivery timelines are estimates and may vary based on location, courier performance, weather conditions, public holidays, or other circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for delays caused by incorrect addresses or failed delivery attempts.

Risk of loss and title for products pass to you upon delivery to the shipping address provided.

7. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Generally:

  • Return requests must be initiated within [RETURN PERIOD] of delivery.
  • Products must be unused, in their original condition, and include all original packaging and accessories.
  • Certain products (such as personal care items, customized products, or other non-returnable items) may not be eligible for return unless required by applicable law.
  • Refunds, where approved, will be processed to the original payment method within [REFUND DAYS] after the returned product passes inspection.
  • Shipping charges may be non-refundable unless the return is due to our error or a defective product.

8. Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may not be possible, and the order will instead be subject to our Returns and Refunds Policy.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Text
  • Designs
  • Videos
  • Website layout

is the property of Shoppica or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

10. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation.
  • Engage in fraudulent activities.
  • Submit false or misleading information.
  • Upload malicious software or code.
  • Interfere with the website's operation or security.
  • Attempt unauthorized access to accounts, systems, or networks.
  • Infringe on the intellectual property rights of others.
  • Use automated tools (such as bots or scrapers) without authorization.

Violation of these Terms may result in suspension or termination of access and, where appropriate, legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Shoppica shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or products.
  • Our total liability for any claim relating to your purchase shall not exceed the amount paid by you for the relevant product, except where liability cannot be limited under applicable law.
  • Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be excluded under Indian law.

12. Indemnification

You agree to indemnify and hold harmless Shoppica its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising out of:

  • Your breach of these Terms.
  • Your misuse of the website.
  • Your violation of applicable laws or third-party rights.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, governmental actions, internet outages, or disruptions in transportation or logistics.

15. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Dehradun, Uttarakhand, India, unless otherwise required by applicable law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Shoppica

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

Customer Support: [PHONE NUMBER]

Placeholders to Replace Before Publishing

  • [STORE NAME] – Your store name (e.g., Shoppica)
  • [EMAIL ADDRESS] – Your customer support email
  • [BUSINESS ADDRESS] – Your registered business address
  • [PHONE NUMBER] – Your customer support phone number (optional)
  • [BUSINESS DAYS] – Typical order processing time (e.g., 1–3 business days)
  • [RETURN PERIOD] – Return window (e.g., 7 days, 10 days, or 30 days)
  • [REFUND DAYS] – Estimated refund processing time (e.g., 5–7 business days)
  • [CITY, STATE, INDIA] – The city and state whose courts will have jurisdiction (e.g., Dehradun, Uttarakhand, India)
  • Effective Date – The date these Terms become effective.