RETURN AND REFUND POLICY

RETURN & REFUND POLICY

Last Updated: 9/20/2026

At Shoppica, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, please contact us and we will help you with the appropriate resolution.

1. RETURN & EXCHANGE WINDOW

Return or exchange requests must be made within 7 days of receiving your order.

For products that arrive damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery so that we can investigate the issue promptly.

2. HOW TO REQUEST A RETURN OR EXCHANGE

All return and exchange requests must be submitted by email only.

📧 Email: shoppica.returns@gmail.com

Please include:

Order number

Name used for the order

Product(s) you wish to return or exchange

Reason for the request

Clear photographs of the product

Photographs of the packaging and shipping label, where applicable

A video of opening the package, if available

Please do not send any product back before receiving return instructions from Shoppica.

Requests made through Instagram, WhatsApp, telephone, or other social media channels may be redirected to the above email address so that the return can be properly recorded and processed.

3. ELIGIBILITY FOR RETURN OR EXCHANGE

To be eligible for a return or exchange, the product must:

Be unused and unworn

Be in its original condition

Be returned in the original packaging

Have all original tags, labels, accessories, or components, where applicable

Not show signs of damage, alteration, washing, use, or misuse

Be returned within the applicable return period

Shoppica may decline a return or exchange if the product does not meet these conditions.

4. DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS

If you receive a product that is:

Damaged

Defective

Different from what you ordered

Missing from your order

please contact us at shoppica.returns@gmail.com within 48 hours of delivery.

Please provide photographs and, where possible, an unboxing video showing the condition of the package and product.

After reviewing the information, Shoppica may offer an appropriate resolution, which may include:

Replacement of the product

Exchange for another eligible product

Store credit

Another remedy where required by applicable law

5. CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, a return may be accepted only if the product is:

Unused

Unworn

In original condition

In original packaging

Within the 7-day return period

Otherwise eligible under this policy

For approved change-of-mind returns, the applicable return shipping or handling costs may be the customer's responsibility.

6. EXCHANGE OPTIONS

Where an exchange is approved, you may choose from the following options, subject to product availability:

A. Same Product Replacement

Receive the same product as a replacement.

B. Equal-Value Exchange

Exchange the returned product for another product of equal value.

C. Higher-Value Exchange

Choose a higher-priced product by paying the difference.

D. Lower-Value Exchange

Choose a lower-priced product, with the applicable difference issued as Shoppica store credit.

E. Store Credit

Receive eligible store credit that can be used toward a future Shoppica purchase.

7. STORE CREDIT

Where store credit is offered or selected, it will be issued after the returned product has been received and inspected.

Store credit:

Can be used toward future purchases on Shoppica

Has no cash value

Cannot normally be transferred to another person

Cannot be exchanged for cash unless required by applicable law

8. NON-RETURNABLE PRODUCTS

For hygiene, safety, product-condition, or other legitimate reasons, the following products may not be eligible for return or exchange:

Earrings or products intended for direct body contact, where applicable

Used or worn jewellery and accessories

Used stationery, pouches, or similar products

Personalised or customised products

Products damaged through misuse, negligence, washing, alteration, or improper handling

This list does not limit any rights or remedies that may apply under applicable law.

9. RETURN SHIPPING

For approved returns, Shoppica will provide return instructions by email.

For products that are damaged, defective, incorrect, or otherwise qualify for a remedy due to an issue attributable to Shoppica, we will determine the appropriate return-shipping arrangement.

For eligible change-of-mind returns, the customer may be responsible for return shipping and applicable handling costs.

10. CANCELLATION OF ORDERS

You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may not be possible.

If an order is refused or returned to Shoppica after shipment because of a customer-related reason, such as an incorrect address, repeated delivery refusal, or failure to accept the shipment, applicable shipping, return-to-origin (RTO), and handling charges may be deducted from any eligible store credit.

The remaining eligible amount, if any, will be issued as Shoppica store credit.

11. REFUND POLICY

Shoppica generally provides store credit or an exchange rather than a cash refund for eligible returns.

However, nothing in this policy is intended to exclude or restrict any refund, replacement, cancellation, or other remedy that may be required under applicable Indian law.

Where a cash refund is legally required, it will be processed in accordance with the applicable law and the payment method used for the original transaction, where applicable.

12. RETURN INSPECTION

All returned products are subject to inspection.

If the returned product is found to be used, worn, damaged, altered, incomplete, or otherwise not in accordance with this policy, Shoppica may reject the return or exchange request.

13. PROCESSING TIME

Once we receive the returned product, please allow reasonable time for inspection and processing.

After approval, the applicable replacement, exchange, or store credit will be processed and you will be informed by email.

14. CONTACT US

For all return and exchange requests:

📧 shoppica.returns@gmail.com

For general customer support and order-related questions, please contact us through the Shoppica WhatsApp Business number provided on our website.

Please note: This policy does not limit any rights or remedies available to consumers under applicable Indian laws and regulations.