Refund policy

At [STORE NAME], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return and Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within [X DAYS] from the date of delivery.
  • The item is unused, unworn, unwashed, and in its original condition.
  • The product is returned with all original packaging, tags, labels, manuals, accessories, and invoices.
  • The item is not damaged due to misuse, negligence, or improper handling after delivery.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Returns must be initiated within [X DAYS] of receiving your order.

To request a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your Order Number
  • Your Full Name
  • Reason for Return
  • Photos of the product (if applicable)

Our customer support team will review your request and provide return instructions if your request is approved.

3. Refund Process

Once your returned item is received and inspected:

  1. We will notify you that your return has been received.
  2. We will inspect the product to ensure it meets our return eligibility criteria.
  3. If approved, your refund will be initiated.

Refunds will be issued using the original payment method whenever possible.

If the original payment method is unavailable, an alternative refund method may be offered where permitted by applicable law.

4. Refund Processing Time

Approved refunds are generally processed within [REFUND PROCESSING TIME] after the returned item has passed inspection.

Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or card issuer.

5. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • Wrong item received
  • Incorrect size or variant received (where applicable)
  • Product arrived damaged or defective
  • Manufacturing defect

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect
  • Missing parts or accessories

please notify us within [X DAYS] of delivery by emailing [EMAIL ADDRESS].

To help us resolve your request quickly, please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund, as appropriate.

7. Non-Returnable Items

For hygiene, safety, legal, or other reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrectly supplied:

  • Personal care and hygiene products
  • Beauty and cosmetic items that have been opened or used
  • Customized or personalized products
  • Gift cards or promotional vouchers
  • Downloadable digital products
  • Perishable goods
  • Products marked as "Final Sale" or "Non-Returnable"

Additional product-specific exclusions may be mentioned on the relevant product pages.

8. Return Shipping Costs

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect product sent by us

Shoppica will bear the return shipping costs.

If the return is due to:

  • Change of mind
  • Incorrect product selection by the customer
  • Size preference (where sizing information was correctly provided)

The customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error or as required by applicable law.

9. Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the product qualifies under this policy.

10. Return Approval

Returns sent without prior approval or without following the provided return instructions may not be accepted.

Please wait for confirmation from our customer support team before sending any products back.

11. Failed or Refused Deliveries

If an order is returned to us because:

  • The delivery address was incorrect,
  • The customer was unavailable after repeated delivery attempts,
  • The customer refused delivery without a valid reason,

additional shipping charges may apply for re-delivery. Refunds, if applicable, may be reduced by any shipping or handling charges incurred.

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Shoppica

Email: [EMAIL ADDRESS]

Customer Support: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Support Hours: [BUSINESS HOURS]

13. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised Effective Date.