FAQ

Frequently Asked Questions

What is Shoppica?

Shoppica is an online lifestyle and gifting store offering jewellery, charms, keychains, stationery, candles, accessories and gift combinations.

Do you offer Cash on Delivery?

Currently, Shoppica accepts online payments only. Cash on Delivery (COD) is not available at this time.

Where do you deliver?

We aim to deliver Shoppica orders across India, subject to service availability at the delivery address.

How long will my order take to arrive?

Delivery times depend on your location, shipping service and other factors. The estimated delivery time applicable to your order will be communicated during the ordering/shipping process.

How can I track my order?

Once your order has been shipped, tracking information will be provided where available. You can use the tracking details to follow your shipment.

Can I cancel my order?

You may request cancellation before your order is shipped. Once an order has been shipped, cancellation may not be possible.

Please see our Return & Refund Policy for more information.

How do I return or exchange a product?

Return and exchange requests must be submitted by email:

shoppica.returns@gmail.com

Please include your order number and relevant details.

How long do I have to request a return?

Eligible return or exchange requests must generally be made within 7 days of receiving your order.

For damaged, defective, incorrect or missing products, please contact us within 48 hours of delivery.

Do you provide cash refunds?

Shoppica generally provides store credit or an exchange for eligible returns rather than a cash refund, subject to applicable law.

Please read our Return & Refund Policy for complete details.

What if my product arrives damaged?

Please contact us at shoppica.returns@gmail.com within 48 hours of delivery and provide photographs of the product and packaging. An unboxing video is also helpful where available.

Can I exchange my product for another product?

Eligible exchanges may be possible depending on product availability and the conditions in our Return & Refund Policy.

Can I create my own gift box?
Where the option is available, yes! Shoppica aims to offer mix-and-match gifting, allowing you to combine selected products into your own gift box.

Do you offer gift packaging?

Selected products and gift boxes may be available with gift-ready packaging. Please check the individual product or gift-box listing for details.

How can I contact Shoppica?

For general assistance, contact us through WhatsApp Customer Care.

For returns and exchanges, email: shoppica.returns@gmail.com